Returns Policy

Our returns policy for samples

Our address for returns is on our contact page.

- Email us to let us know what samples you wish to return within 14 days of purchase.
- Return any samples you've purchased within 28 days of them being delivered.
- We will refund you the cost of the samples within 2 working days of receiving them back.
- Unfortunately we can't refund the carriage cost to get the samples to you or bulk orders that have been personalised with your details.

Our returns policy for bulk orders

Our address for returns is on our contact page.

- If there is any issue with the branding on your order please contact us as soon as you can and we will either offer a refund or replace the branded products when returned.
- If there is any issue with the product please contact us as soon as you can and we will either replace the products or offer a refund.
- If you simply don't like the product once it is branded then I'm afraid we can't refund you as the branding can't be removed from the product.
- To try our hardest to ensure that you're happy with the final order we will always send over a PDF proof showing the positioning & confirming the branding on the prodcut. Also we will send you, if a new order, a plain sample of the product so you can see the product before going to full order. Sample will be arranged on placement of full order. You can refuse the sample but this would be at your own risk.
We are a small family run business and always try our hardest to ensure we have happy customers. So if there is anything you're unhappy about with an order please do get in touch. We will always try our hardest to make sure you're happy with the finished product.

what would you like to do next?

view promotional products

view products

contact us

contact us

Promotional Fings

Unit 1
Lea Building
Tongue Lane Industrial Estate
Dew Pond Lane
Buxton
Derbyshire
SK17 7LN
view products